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【Mac Environment】When moving a file in the Finder, it might not be opened.

System Status

Updated: July 06, 2023

April 26, 2023

(Added on July 6, 2023)
The following issue has been resolved.
We apologize for any inconvenience caused to the users.

When you move a file to another folder in the Finder on the Mac environment, the Finder may display an error message "xxx(file name) can't be found." The file cannot be opened even if the destination folder icon is clicked.

If this happens, please try one of the following to open the file.
We apologize for any inconvenience caused.

Start the terminal and perform the following command. All the icons on the desktop will disappear momentarily, but this is not a problem.

killall Finder

Reboot the terminal and log in again.